Services Agreement
Services
Provider will design, build, and deliver a municipal website and compliance package, including the components selected in the Project Scope & Quote:
- Municipal websites — full site design and build to WCAG 2.1 AA: keyboard-operable, screen-reader tested, contrast verified.
- Agenda & minutes management — accessible posting workflow for agendas, minutes, and packets.
- Document management — organize, search, and publish records with retention-aware storage.
- ADA-compliant PDF remediation — tagged, structured, screen-reader-ready PDFs, each verified.
- Core delivery — CMS setup, page templates, staff editor accounts, hosting configuration, security hardening, and content migration with URL redirects.
- Public-facing features — document library, announcements & notices, forms & applications, site search, and optional bundles.
- Add-ons — compliance auditing, continuous monitoring, captioning, and staff training.
Additional services may be added by mutual written agreement without requiring a new agreement.
Accessibility & Conformance
Provider builds to WCAG 2.1 Level AA, consistent with applicable federal requirements for public entities (ADA Title II / 28 CFR Part 35). Compliance deadlines are April 26, 2027 (population 50,000+) and April 26, 2028 (under 50,000). Provider delivers a written conformance record documenting testing methodology and results. Client acknowledges accessibility is an ongoing obligation; the support in Section 5 is designed to monitor and maintain it. Barriers reported to support@tronicsmunicipal.com are remediated promptly.
Fees & Payment
| Component | Amount |
|---|---|
| Website build — one-time | Per Project Scope & Quote |
| Annual support & maintenance (Year 1 included) | Per Project Scope & Quote |
| Total due — Year 1 | Per Project Scope & Quote |
A 50% deposit is due to begin work, with the balance due at launch. Payments are due within 5 business days of the due date. Late payments accrue no penalty for the first 10 days; after 10 days, Provider may pause work. All payments are non-refundable except as provided in Section 6.
Funds. All amounts are subject to the lawful availability and appropriation of funds by the Client’s governing body. This Agreement does not create a debt or multiple-fiscal-year obligation, and no Client official or employee is personally liable for payment.
Delivery & Acceptance
Provider will deliver the website within the timeframe stated in the Project Scope & Quote and provide milestone updates. Client will review the delivered site and provide acceptance or a written list of requested corrections within 10 business days. Provider will address reasonable corrections within scope before launch.
Annual Support & Maintenance
Ongoing support includes hosting, security updates, uptime monitoring, technical support, and an annual accessibility re-check, under an initial 3-year term beginning when the site launches. Year 1 is included in the Year 1 total; the annual fee thereafter is subject to an increase of up to 5% in Years 2 and 3 and to annual appropriation by the Client’s governing body.
Term & Termination
Either Party may terminate with 30 days’ written notice via email. If Client terminates after work has begun, Client pays for work completed through the termination date, prorated against the total project fee. If Provider terminates for non-payment or breach, Provider delivers all completed work product to date and Client owes payment for completed work only. Termination does not affect accrued payment obligations, confidentiality duties, or IP ownership for delivered work.
Client Responsibilities
Client will provide timely access to existing content, credentials, domain/DNS, and hosting as needed; designate a point of contact; and provide approvals within the timeframes above. Client is responsible for the ongoing accuracy and legal compliance of content it publishes after launch.
Intellectual Property
Upon receipt of full payment, Client owns the delivered website content, project-specific design assets, and Client-specific configurations. Provider retains its pre-existing tools, frameworks, and general know-how, and will not reproduce or repurpose Client-specific content for another client.
Confidentiality & Public Records
Each Party will keep the other’s confidential information private, except as required to perform the Services. This survives termination. The Client is a public entity subject to applicable public-records law; nothing herein requires Client to withhold any record it is legally obligated to disclose.
Warranty & Limitation of Liability
Provider will deliver the site substantially as described in the Project Scope & Quote and will correct material defects reported within 30 days after launch at no charge. Except as stated, Services are provided without other warranties. Provider’s total liability is limited to the amount paid by Client in the 30 days preceding the claim. Provider is not liable for indirect or consequential damages, lost revenue, third-party platform changes, or failures caused by Client-supplied content.
Independent Contractor; No Personal Liability
Provider is an independent contractor. Nothing creates an employment, partnership, or joint venture relationship. No officer, employee, or elected official of the Client shall be personally liable under this Agreement.
General Terms
Entire Agreement. This Agreement and the incorporated Project Scope & Quote are the full agreement, superseding prior discussions. Modifications. Must be in writing and signed by both Parties. Governing Law. The laws of the State of Florida, except where superseded by mandatory law applicable to the Client. Severability. If any provision is unenforceable, the rest remains in force.
Signature
Draw your signature on the pad, enter your name, title, and email, check the acknowledgment, then sign.